Monday, August 15, 2005

I am not a customer...

I am weary of Governor Daniel's business-like approach to his governorship. Government is not a business and citizens are not customers. Businesses exist to make profits for individuals or shareholders and to do so they must make decisions that often benefit a few people at the expense of many. Government should follow a more utilitarian role when it provides benefits for its citizenry. There is nothing wrong with these office hour changes as they add convenience to citizens or taxpayers. This change is far more benign than some of the "business" decisions made at the BMV or DNR.

New Customer-Friendly Hours Effective Today at the Department of Revenue

Indianapolis - Today the Indiana Department of Revenue will institute new customer-friendly hours. Effective August 15, 2005, the Department will be open for taxpayer calls and visits from 8 a.m.- 4:30 p.m., Monday through Friday.

“Governor Daniels has made it a priority of his administration to treat taxpayers as indispensable customers, to make their interests a priority, and our existing hours don’t do that,” said John Eckart, commissioner of the Indiana Department of Revenue.



Blogger Jezebella said...

It is very altruistic of Daniels to increase availability just as he kicks off the Tax Amnesty program. By increasing "customer accessibility," he increases the revenue (and the perceived success) of his tax amnesty program. Don't be surprised if the hours go back to normal once he has collected his $132 million.

August 15, 2005  
Blogger lemming said...

8:00 to 4:30 is customer friendly?! As they used to say on SNL, not. If you need to get anything done at the DMV, you need to take at least a half day off from work. Even my local P.O. is open until 7 PM occasionally.

10:00 AM to 7:00 PM, maybe.

August 15, 2005  
Anonymous lawgeekgurl said...

how is this different than the typical state government working hours? those, as I recall, are 8-4:30.

August 15, 2005  
Blogger indygirl said...

Those are the crappiest "customer friendly" hours I've ever seen anyway.

August 16, 2005  
Blogger torporific said...

Yeah, I'll confess that I used to work for the IDOR in my law school days. I think those were the hours when I was there. The place is a bureaucratic morass. They've screwed me over and I know people there that I contact directly to have them "fix" things.

August 16, 2005  
Anonymous Bill D'Tayndor said...

"The place is a bureaucratic morass."

All bureaucracies are necessarily dysfunctional.

Surely you've heard of Moulton's Law...

If a bureaucracy makes a mistake, it can't be fixed.

August 16, 2005  

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